I am a highly experienced Customer Service and Sales Professional with over 8 years of experience in the BPO industry, 4 years in leadership as a Team Manager, and additional expertise as a freelance Customer Success Manager and Customer Relationship Manager. I bring a client-first mindset, strong communication skills, and a proven ability to drive customer satisfaction, retention, and business growth.

In my freelance roles, I’ve helped companies — including those in the credit repair, and technolog companies — improve client engagement, onboarding, and overall service delivery. I manage customer lifecycles, resolve escalations, and identify expansion opportunities, all while ensuring a seamless client experience. I am also HIPAA-certified, allowing me to securely and compliantly handle sensitive healthcare-related customer data.

As a Team Manager, I supported telco campaigns, coached teams, and led performance development for new hires and mentors. I also bring extensive experience in call, chat, and email support, cold calling, and appointment setting, along with 6 years in telco sales — offering upgrades, new lines, and feature enhancements.

I’ve worked with B2B clients, setting appointments with advertisers and selling digital products to help them scale. Additionally, I have technical and operational experience with WordPress, Shopify, WooCommerce, and light CRM management. I’ve also supported SaaS and eCommerce clients as a Virtual Assistant and Executive Assistant, streamlining workflows and maintaining strong customer relationships.

I thrive in fast-paced environments, adapt quickly to change, and consistently prioritize delivering high-quality results that contribute to the overall success of the business.

I help e-commerce stores, service-based businesses, local SMBs, digital product creators, and affiliate marketers run data-driven Facebook Ads that generate leads, increase sales, and grow their business.

I’m a Facebook Media Buyer with hands-on experience in Meta Ads setup, funnel creation, pixel tracking, and lead generation campaigns.

I specialize in:
• Facebook Ads Manager setup & campaign management
• Pixel & event tracking (landing page & thank you page)
• Campaign optimization & testing for better results
• Lead generation and conversion tracking

I’ve handled Messenger lead generation campaigns for local clients — from ad setup, audience targeting, budget allocation, to optimization — helping generate qualified leads.

I focus on testing creatives, audiences, and improving performance based on data to get better results over time.

My portfolio includes sample campaigns and actual results from client projects (available upon request).
Portfolio link: https://-----------/3Pht1dp

If you’re looking for someone who can help you run and improve your Facebook Ads, feel free to message me.

Ads Measurement & Optimization Specialist with 7+ years of experience in Meta advertising support, SaaS outbound sales, and high-volume customer-facing roles.

Experienced in helping businesses troubleshoot and optimize Meta ad performance, especially in areas such as Pixel tracking, Conversions API (CAPI), attribution issues, campaign diagnostics, and conversion tracking accuracy.

Strong background in both technical advertising support and revenue generation, combining hands-on experience in Meta Ads systems with outbound SaaS sales, lead generation, and CRM pipeline management.

Skilled in working with fast-paced, KPI-driven environments, handling multiple clients or accounts simultaneously, and delivering clear, actionable insights that improve campaign performance and sales outcomes.

Available for remote roles involving:
Meta Ads support and optimization
Lead generation and outbound sales (SDR roles)
Virtual assistant support with marketing or CRM tasks
SaaS account management or customer success support

Reliable, detail-oriented, and comfortable working independently in remote environments with minimal supervision.

I design and optimize revenue systems.

Since 2020, I’ve been building end-to-end automation infrastructures that connect marketing, CRM, ads tracking, and sales pipelines into one clean, measurable flow.

My expertise includes:

• Advanced automation architecture (ActiveCampaign, GoHighLevel, Zapier)
• Opportunity-based workflow logic and retrigger systems
• Email lifecycle marketing (lead nurture, reactivation, conversion sequencing)
• Ads-to-CRM tracking alignment (Meta event integrity, bridge logic)
• WordPress website builds and funnel optimization
• Troubleshooting broken automation chains and tracking leaks

I don’t just “set up workflows.”
I map the entire user journey from first click to booked call to post-sale retention ensuring attribution, trigger logic, and segmentation work together without conflicts.

I’ve worked across health, coaching, legal, and eCommerce industries, helping founders move from scattered tools to structured systems that support growth.

If you’re looking for someone who understands marketing psychology, technical execution, and automation logic at a systems level I bring both strategy and implementation.