Multi-Channel E-Commerce VA | Zoho Inventory | Shopify | eBay | ShipStation

Hi there! I’m ----------- -----------, but you can call me Roan. I’m a Customer Service Representative currently seeking new opportunities to provide excellent support and help businesses strengthen their customer relationships. I have strong experience in handling customer inquiries via chat and email, focusing on order processing, tracking, exchanges, and refunds. My goal is always to ensure a smooth and satisfying experience for every customer.I’ve supported a Shopify-based footwear eCommerce brand and am proficient in using Gorgias and Zendesk for efficient ticket management and communication. I’m eager to bring my skills, reliability, and positive attitude to your growing team.

With 9 years of experience in customer service, I help businesses deliver excellent customer experiences through efficient, professional, and reliable support. I am a Marketing Management graduate with strong communication skills and hands-on experience using various customer service and eCommerce platforms.

I have experience working with:
• Amazon
• Shopify
• DoorDash
• Zendesk
• Salesforce
• Intercom
• ShipStation
• Duoplane
• Technical Support Systems

My expertise includes:
• Phone, Chat, and Email Support
• Order Processing & Management
• Inventory Monitoring
• Refund & Return Processing
• Creating and Tracking Return Labels
• Ticket Management & Customer Resolution
• Technical Support Assistance

Why clients choose to work with me:
• Dedicated and detail-oriented
• Delivers high-quality work on time
• Fast learner and adaptable
• Professional, articulate, and customer-focused
• Flexible schedule and reliable communication
• Passionate about helping businesses grow through excellent support

I am committed to providing outstanding service and building long-term professional relationships with my clients. I look forward to working with you!

Work Experience

Sales Clerk -
I was responsible for selling lottery tickets and providing electronic loading services for Smart, Globe, and Sun cellular networks.

Amazon Product Researcher -
I conducted product research for Amazon by matching items, comparing prices, and calculating profit margins. I also applied available coupons and documented product information in spreadsheets.

General Virtual Assistant -
I performed a wide range of virtual assistant tasks including data collection, email sourcing for local stores, affiliate program research, and content posting. I added Q&A sections and related posts to websites, conducted guest post outreach using search operators, and created Google Sites. I also managed Google ad campaigns, affiliate programs, and created coupon codes using WordPress. Additional responsibilities included order processing and product uploads.

Keyword Researcher / Data Entry -

I reviewed keyword lists and evaluated Google search results by answering 8–10 TRUE/FALSE statements for each keyword. I assessed the relevance of each keyword to the client’s business.

LinkedIn Ambassador -
I promoted company services on LinkedIn, sent contact requests, and responded to inquiries to increase brand visibility and engagement.

Skills:
Strong research and analytical skillsPhoto and video editingContent creationWeb developmentBasic programming knowledge

Tools:
WordPressAdobe Photoshop and IllustratorMicrosoft Office (Word, Excel, PowerPoint)Google Workspace (Docs, Sheets, Presentations)FBA Calculator, KEEPACommunication platforms: Telegram, >SkypeProgramming languages and technologies: Java, HTML, CSS, JavaScript

Reliable, detail-oriented professional with strong experience in administrative support, customer service, sales administration, and logistics coordination. Known for being dependable, organized, and committed to delivering accurate, high-quality work. Skilled in data entry, document preparation, calendar/email management, and CRM systems to streamline daily operations. Experienced in front desk operations, order processing, shipment tracking, and cross-team coordination to ensure smooth business flow. A strong communicator with a customer-first mindset, proficient in tools such as Microsoft Office, Google Workspace, Salesforce, ShipStation, and Trello. Recognized for being a proactive team player who thrives in fast-paced, high-pressure environments.

eCommerce Specialist | Shopify & ShipStation Fulfillment | Customer Service QA | Virtual Assistant for Subscription Businesses